Customer Reviews
Customer wrote because of Collision staff
When was the last time you met someone in a retail store or other business operation that you were so impressed with that you actually took the time to sit down and write a letter to the owner of the company? If you are anything like me, not very often. But, on a rare occasion you run into someone that really cares about you as a customer, and shows it in their genuine demeanor, going the extra mile to make sure you receive first class treatment.
Mike Podjan is that special kind of person at Elhart, and as a result of the threatment I have received from him, I have returned for repair work on three of my vehicles, and referred two other people to Elhaart's Collision Service for sutomobile repairs. Jeff, I can't begin to tell you what a great employee you have in Mike. He is honest and forthright, and an excellent problem solver. He makes a wonferful first impression when working with customers, and is simply superb in dealing with the details involved in taking care of complex repair problems. He is a perfectionist and is not satisfied unless everything comes out of the shop perfectly. Thank you for having Mike in a leadership position on your team. You are fortunate to have a young man of his caliber working within your organization, and we as customers appreciate his dedication to his company and to us.
Customer wrote because of our Service staff
The reason all of my service needs were not addressed is that a part needed to be ordered. I was treated very well at Elhart each time I have used them for service issues. They set up an appointment at my convenience to replace the part that was ordered, and I appreciate that they treated me well and as a valued customer, rather than an annoyance, which is my experience elsewhere.
Customer wrote because of staff member Skye Musk
Skye was very professional in helping us locate a vehicle that was best for us. We did not feel pressured in the least. He took time to meet with us multiple times and go over information that we had asked for. Great experience!!
Customer wrote because of staff members Trevor Onken & Robert Gibson
Trevor did a great job and was persistent in following up and looking for options to answer my questions. Robert and the team made the whole deal happen on short notice. Thank you to everyone from sales to detailing!
Customer wrote because of staff members Victor Rivera & Randy Baumann
I had some issue's with my vehicle a week after I bought it and I can say that the help I received from Randy the used car manager was great, not only sis they cover most of the cost of the repairs there was no hesitation on his part and he said they would make right and they did. I have purchased vehicles from other dealerships and now from Elhart and I can honestly say the best experience was from Elhart and if I ever buy another vehicle from a dealer I will look at Elhart first and foremost. I was treated with respect and courtesy and will recommend Ellhart to all my friends and family. Thank you Elhart for a great experience and thank you for being the most honest car dealer I have ever dealt with. I love my truck! I have waited many years to get the exact truck I wanted and Elhart delivered! Thank you.
Customer wrote because of service staff
These people will just about bend over backwards to make sure you are satisfied with the service you receive. They are friendly, courteous and make you feel more like a friend that has come over to visit. I have no suggestions because you cannot do any better that perfection. Thank you!
Customer wrote because of staff member Jim DeJonge 3.31.11
I would like to thank your staff, they are very friendly and helpful. I am used to other dealerships where they are very pushy and arrogant. I felt like I was part of the family at Elhart. Thank you again I would also let you know that i think Jim did an awesome job! I would definitely come back to Elhart"
Customer wrote because of staff member Trevor Onken
It was a pleasure to work with Trevor. He was friendly and knowledgeable and I liked his style of salesmanship. Without pressure we ended up getting a Denali instead of a regular Acadia. I'm glad he knew we would be happier with that. It was the first time I actually had fun buying a car. Thanks Trevor!
Customer wrote because of staff member Ben Marietta
Love the car! Loved dealing with Ben. He was extremely personable, knowledgeable and helpful. The whole experience was very enjoyable. And of course, we were offered a deal we "could not refuse"! Hyundai is the only brand I will ever buy and Elhart is the dealership I will ever buy from.
Customer wrote because of staff member Doug Wiler
I would be happy to work with Doug Wiler again in the future. Completely satisfied.
Customer wrote because of staff members Jon Shannon & Kevin Hansen
With a new person, Jon Shannon, as service adviser. I was very happy with the way he treated me. Kevin Hansen, the licendes person worked on my car, addressed my needs, and so far my vehicle is working well.
Customer wrote because of Sales Team
The only thing that I dislike is that the Expedition only cam with 1 key, and that was for the ignition, so there are no door keys. Therefore if the remote stops working I am up the creek without a paddle. I can not get it re-keyed through Ford because it is older than 2000. Other than that WE are VERY SATISFIED. Just want to thank everyone that assisted us in this transaction. Mona, Austin, Tait, Jeff Schaap, Dewey, Kelsey and Jennifer. You all truly worked as a team on Saturday to get us done! This is why we keep coming back to Elhart! Nice people, overall experience is great.
Customer wrote because of Service Staff
I enjoyed the Elhart service experience. Being new to Holland, I was having my car serviced elsewhere and was very displeased with their service. A friend recommend Elhart. I am glad I took his advice. I truly appreciated the professionalism of the service staff. Form the moment I arrived to the time I left, the Elhart service staff made me feel like I had always been a customer there. I now will have all my car needs serviced at Elhart.
Customer wrote because of staff member Doug Wiler
This was by far the best car buying experience I have ever had. Our salesman, Doug Wiler, was exceptionally helpful and patient with my husband who is disabled. He brought vehicles to us and positioned them so that my husband had to walk as little as possible to see and enter them. We continued to have a great experience with Doug throughout the purchasing process. I never felt pressured or rushed and the negotiations went quickly and smoothly. We are more than happy with our new Tucson and with Elhart. I have already told several people about the great experience we had. Thank yuou for making our purchase so pleasant and stress free.
Customer wrote because of Staff members Jeff Schaap
It was an enjoyable experience all the way around. The people were friendly, Jeff Schaap was very nice to work with. I was quite impressed with Tom VanRavenswaay who handled everything well and explained the entire process to me so I left without anything unclear. This was my first experience with Elhart, but i suspect it won't be my last.
Customer wrote because of our Service Staff
First time visit, due to my normal dealer being closed by GM in April 2010. Nice experience. Would definitely use again.
Customer wrote because of our New Vehicle Sales Mgr Robert Gibson and his staff
My truck buying experience at Elhart was extremely positive. I was originally intending to buy a 2010's Sierra and unfortunately was unable to find exactly what I was looking for in that model year. Elhart listened to what I wanted in a truck, and offered me an option no other dealer had offered. In the end due to the extra effort put forward by Robert and the Elhart team I ended up ordering a truck based on my specifications and the best part was I was kept informed all the way through the ordering, and production process of my vehicle. I look forward to doing business with Elhart in the future, not because they are the dealer next door, because they are actually 1500 miles away, but because they listen, informed me as needed and made it enjoyable
Customer wrote because of General Sales Manager Jim DeGraaf
Jim De Graaf ( sales Reprep has taken good care of me for many years) I trust him completely .
Customer wrote because of Service Staff
Great team at Elhart GMC! Very satisfied with visit
Customer wrote because of our Service Department
We always enjoy bringing our vehicles in for service at Elhart - everyone is very personable and professional.
Customer wrote because of our Service Department
Elhart is a great dealership. They are very thorough and friendly. We have had a squeak in the rear of the vehicle. The service person attempts to determine the problem at each visit.
Customer wrote because of our Service Department
Keep up the GREAT WORK
Customer wrote because of Sale Professional Trevor Onken
I was happy with all their services
Customer wrote because of Service Advisor Lisa Campa and Technician Matt Wagnor
You all do a Great Job when The Brooks comes in for a oil change and a check up. Great Job Guys.
Customer wrote because of Service Adviser Lisa Campa and GMC Technician Bruce Ruffing
The technician came into the waiting room and explained everything to me, as well as gave me a list of approved gasoline suppliers for my car. He took the time to explain everything to me, and the manager followed up to ensure everything was satisfactory. One of the best service visits I have ever had! Thank you!
Customer wrote because of Service Adviser Lisa Campa and Service Technician Keav Phan
AWESOME Service!!! Best Service I have ever received from ANY dealer!!! Great job Elhart!!!
Customer wrote because of Service Technician Matt Wagnor and Service Adviser Jon Shannon
Some friends had advised me to get my oil changed around 3000 miles even though I was only at 20%, just because it is a new vehicle. The service tech. told me it wasn't necessary and explained why, and said they would do it if I still wanted. I couldn't/can't believe that someone actually advised me to save money! I am very impressed with the honesty at Elhart. This is definitely the first time I have experienced this in the car business. VERY impressed! Thank You
Customer wrote because of Service Adviser Steve Johnson
Steve is always great--very friendly, very efficient!!
Customer wrote because of our Service Advisor Jon Shannon
Outstanding service and care given to us!
Customer wrote because of our New Vehicle Sales Professional...Doug Wiler
My salesman (Doug W.) is the very best. This is my third purchase through him, I keep coming back due to him and his no pressure approach. I have a huge amount of respect for the way I was dealt with by Doug and the entire process was a great experience. I appreciate Doug and will continue to call upon him when in the market for a new car for my wife in the future. Thank You Doug.....
Customer wrote because of our F&I Manager Brian Caputo
We purchased a gray/pewter colored 2007 Saturn Aura XE from you guys yesterday. Brian Caputo helped us. We LOVE our new car, and are so happy with the GREAT service we received! Brian was very helpful, friendly, honest, and up front about everything! It's so refreshing to deal with a car salesman that's not full of hot air! We've had very bad experiences in the passed with car salesmen from other auto dealers, so were leery to deal with a car salesman again? Brian was so great to deal with, and made us feel relaxed, and at ease with the whole car buying process. I can't say enough about Brian Caputo! We will definitely send anybody looking for a car to Elhart GMC in Holland MI! Thanks again for such a great purchasing experience!
Customer wrote because of our Pre-owned Sale employee...Jim DeJonge regarding Elhart's 30 day warranty
"Enclose please find copies of the repair bill on the 2002 Tahoe we recently purchased from you on 4/22/10. I enclose a copy of the bill of sale as well. As I explained over the phone there was no feasible way we could get the vehicle down to you in a timely manner prior to leaving for a trip. The problem was discovered today after I had the vehicle examined and we are leaving Sunday. I appreciate greatly your willingness to stand behind your 30 day warranty. Your actions speak volumes about the integrity of your organization. Again thank you? Any questions please contact me at the numbers you have on file."
Customer wrote because of our Pre-Owned Sale employees...Dave Vogelzang, Jim DeJonge, Brian Caputo
"You were very helpful with our purchase; help the my wife and I greatly appreciate. If I am ever in the market for a different vehicle I will certainly come to Elhart!"
Customer wrote because of our Service Advisor...Jon Shannon and Service Technician Matt Renkema
"I received excellent service at Elhart. I went to a different shop for the same repair and was charged five hundred more and the repair was done incorrectly. I came to Elhart and now the vehicle runs great. Thank you so much for being so great at what you do!"
Customer wrote because of our Service Technician...Andy Stennett, Receptionist Michelle Landaal and Controller Betty Jones
"They were so kind and helpful with the problem in our Jeep!"
When was the last time you met someone in a retail store or other business operation that you were so impressed with that you actually took the time to sit down and write a letter to the owner of the company? If you are anything like me, not very often. But, on a rare occasion you run into someone that really cares about you as a customer, and shows it in their genuine demeanor, going the extra mile to make sure you receive first class treatment.
Mike Podjan is that special kind of person at Elhart, and as a result of the threatment I have received from him, I have returned for repair work on three of my vehicles, and referred two other people to Elhaart's Collision Service for sutomobile repairs. Jeff, I can't begin to tell you what a great employee you have in Mike. He is honest and forthright, and an excellent problem solver. He makes a wonferful first impression when working with customers, and is simply superb in dealing with the details involved in taking care of complex repair problems. He is a perfectionist and is not satisfied unless everything comes out of the shop perfectly. Thank you for having Mike in a leadership position on your team. You are fortunate to have a young man of his caliber working within your organization, and we as customers appreciate his dedication to his company and to us.
Customer wrote because of our Service staff
The reason all of my service needs were not addressed is that a part needed to be ordered. I was treated very well at Elhart each time I have used them for service issues. They set up an appointment at my convenience to replace the part that was ordered, and I appreciate that they treated me well and as a valued customer, rather than an annoyance, which is my experience elsewhere.
Customer wrote because of staff member Skye Musk
Skye was very professional in helping us locate a vehicle that was best for us. We did not feel pressured in the least. He took time to meet with us multiple times and go over information that we had asked for. Great experience!!
Customer wrote because of staff members Trevor Onken & Robert Gibson
Trevor did a great job and was persistent in following up and looking for options to answer my questions. Robert and the team made the whole deal happen on short notice. Thank you to everyone from sales to detailing!
Customer wrote because of staff members Victor Rivera & Randy Baumann
I had some issue's with my vehicle a week after I bought it and I can say that the help I received from Randy the used car manager was great, not only sis they cover most of the cost of the repairs there was no hesitation on his part and he said they would make right and they did. I have purchased vehicles from other dealerships and now from Elhart and I can honestly say the best experience was from Elhart and if I ever buy another vehicle from a dealer I will look at Elhart first and foremost. I was treated with respect and courtesy and will recommend Ellhart to all my friends and family. Thank you Elhart for a great experience and thank you for being the most honest car dealer I have ever dealt with. I love my truck! I have waited many years to get the exact truck I wanted and Elhart delivered! Thank you.
Customer wrote because of service staff
These people will just about bend over backwards to make sure you are satisfied with the service you receive. They are friendly, courteous and make you feel more like a friend that has come over to visit. I have no suggestions because you cannot do any better that perfection. Thank you!
Customer wrote because of staff member Jim DeJonge 3.31.11
I would like to thank your staff, they are very friendly and helpful. I am used to other dealerships where they are very pushy and arrogant. I felt like I was part of the family at Elhart. Thank you again I would also let you know that i think Jim did an awesome job! I would definitely come back to Elhart"
Customer wrote because of staff member Trevor Onken
It was a pleasure to work with Trevor. He was friendly and knowledgeable and I liked his style of salesmanship. Without pressure we ended up getting a Denali instead of a regular Acadia. I'm glad he knew we would be happier with that. It was the first time I actually had fun buying a car. Thanks Trevor!
Customer wrote because of staff member Ben Marietta
Love the car! Loved dealing with Ben. He was extremely personable, knowledgeable and helpful. The whole experience was very enjoyable. And of course, we were offered a deal we "could not refuse"! Hyundai is the only brand I will ever buy and Elhart is the dealership I will ever buy from.
Customer wrote because of staff member Doug Wiler
I would be happy to work with Doug Wiler again in the future. Completely satisfied.
Customer wrote because of staff members Jon Shannon & Kevin Hansen
With a new person, Jon Shannon, as service adviser. I was very happy with the way he treated me. Kevin Hansen, the licendes person worked on my car, addressed my needs, and so far my vehicle is working well.
Customer wrote because of Sales Team
The only thing that I dislike is that the Expedition only cam with 1 key, and that was for the ignition, so there are no door keys. Therefore if the remote stops working I am up the creek without a paddle. I can not get it re-keyed through Ford because it is older than 2000. Other than that WE are VERY SATISFIED. Just want to thank everyone that assisted us in this transaction. Mona, Austin, Tait, Jeff Schaap, Dewey, Kelsey and Jennifer. You all truly worked as a team on Saturday to get us done! This is why we keep coming back to Elhart! Nice people, overall experience is great.
Customer wrote because of Service Staff
I enjoyed the Elhart service experience. Being new to Holland, I was having my car serviced elsewhere and was very displeased with their service. A friend recommend Elhart. I am glad I took his advice. I truly appreciated the professionalism of the service staff. Form the moment I arrived to the time I left, the Elhart service staff made me feel like I had always been a customer there. I now will have all my car needs serviced at Elhart.
Customer wrote because of staff member Doug Wiler
This was by far the best car buying experience I have ever had. Our salesman, Doug Wiler, was exceptionally helpful and patient with my husband who is disabled. He brought vehicles to us and positioned them so that my husband had to walk as little as possible to see and enter them. We continued to have a great experience with Doug throughout the purchasing process. I never felt pressured or rushed and the negotiations went quickly and smoothly. We are more than happy with our new Tucson and with Elhart. I have already told several people about the great experience we had. Thank yuou for making our purchase so pleasant and stress free.
Customer wrote because of Staff members Jeff Schaap
It was an enjoyable experience all the way around. The people were friendly, Jeff Schaap was very nice to work with. I was quite impressed with Tom VanRavenswaay who handled everything well and explained the entire process to me so I left without anything unclear. This was my first experience with Elhart, but i suspect it won't be my last.
Customer wrote because of our Service Staff
First time visit, due to my normal dealer being closed by GM in April 2010. Nice experience. Would definitely use again.
Customer wrote because of our New Vehicle Sales Mgr Robert Gibson and his staff
WAY TO GO ELHART!! NICE JOB!!
My truck buying experience at Elhart was extremely positive. I was originally intending to buy a 2010's Sierra and unfortunately was unable to find exactly what I was looking for in that model year. Elhart listened to what I wanted in a truck, and offered me an option no other dealer had offered. In the end due to the extra effort put forward by Robert and the Elhart team I ended up ordering a truck based on my specifications and the best part was I was kept informed all the way through the ordering, and production process of my vehicle. I look forward to doing business with Elhart in the future, not because they are the dealer next door, because they are actually 1500 miles away, but because they listen, informed me as needed and made it enjoyable
Customer wrote because of General Sales Manager Jim DeGraaf
Jim De Graaf ( sales Reprep has taken good care of me for many years) I trust him completely .
Customer wrote because of Service Staff
Great team at Elhart GMC! Very satisfied with visit
Customer wrote because of our Service Department
We always enjoy bringing our vehicles in for service at Elhart - everyone is very personable and professional.
Customer wrote because of our Service Department
Elhart is a great dealership. They are very thorough and friendly. We have had a squeak in the rear of the vehicle. The service person attempts to determine the problem at each visit.
Customer wrote because of our Service Department
Keep up the GREAT WORK
Customer wrote because of Sale Professional Trevor Onken
I was happy with all their services
Customer wrote because of Service Advisor Lisa Campa and Technician Matt Wagnor
You all do a Great Job when The Brooks comes in for a oil change and a check up. Great Job Guys.
Customer wrote because of Service Adviser Lisa Campa and GMC Technician Bruce Ruffing
The technician came into the waiting room and explained everything to me, as well as gave me a list of approved gasoline suppliers for my car. He took the time to explain everything to me, and the manager followed up to ensure everything was satisfactory. One of the best service visits I have ever had! Thank you!
Customer wrote because of Service Adviser Lisa Campa and Service Technician Keav Phan
AWESOME Service!!! Best Service I have ever received from ANY dealer!!! Great job Elhart!!!
Customer wrote because of Service Technician Matt Wagnor and Service Adviser Jon Shannon
Some friends had advised me to get my oil changed around 3000 miles even though I was only at 20%, just because it is a new vehicle. The service tech. told me it wasn't necessary and explained why, and said they would do it if I still wanted. I couldn't/can't believe that someone actually advised me to save money! I am very impressed with the honesty at Elhart. This is definitely the first time I have experienced this in the car business. VERY impressed! Thank You
Customer wrote because of Service Adviser Steve Johnson
Steve is always great--very friendly, very efficient!!
Customer wrote because of our Service Advisor Jon Shannon
Outstanding service and care given to us!
Customer wrote because of our New Vehicle Sales Professional...Doug Wiler
My salesman (Doug W.) is the very best. This is my third purchase through him, I keep coming back due to him and his no pressure approach. I have a huge amount of respect for the way I was dealt with by Doug and the entire process was a great experience. I appreciate Doug and will continue to call upon him when in the market for a new car for my wife in the future. Thank You Doug.....
Customer wrote because of our F&I Manager Brian Caputo
We purchased a gray/pewter colored 2007 Saturn Aura XE from you guys yesterday. Brian Caputo helped us. We LOVE our new car, and are so happy with the GREAT service we received! Brian was very helpful, friendly, honest, and up front about everything! It's so refreshing to deal with a car salesman that's not full of hot air! We've had very bad experiences in the passed with car salesmen from other auto dealers, so were leery to deal with a car salesman again? Brian was so great to deal with, and made us feel relaxed, and at ease with the whole car buying process. I can't say enough about Brian Caputo! We will definitely send anybody looking for a car to Elhart GMC in Holland MI! Thanks again for such a great purchasing experience!
Customer wrote because of our Pre-Owned Sales Professional...Victor Rivera
"I did not expect to get such great quality of service from
just looking for a vehicle. The experience was very pleasant in every way.
Victor was great in helping me look for the right vehicle! ELHART was a
wonderful experience!"
Customer wrote because of our Pre-owned Sale employee...Jim DeJonge regarding Elhart's 30 day warranty
"Enclose please find copies of the repair bill on the 2002 Tahoe we recently purchased from you on 4/22/10. I enclose a copy of the bill of sale as well. As I explained over the phone there was no feasible way we could get the vehicle down to you in a timely manner prior to leaving for a trip. The problem was discovered today after I had the vehicle examined and we are leaving Sunday. I appreciate greatly your willingness to stand behind your 30 day warranty. Your actions speak volumes about the integrity of your organization. Again thank you? Any questions please contact me at the numbers you have on file."
Customer wrote because of our Pre-Owned Sale employees...Dave Vogelzang, Jim DeJonge, Brian Caputo
"You were very helpful with our purchase; help the my wife and I greatly appreciate. If I am ever in the market for a different vehicle I will certainly come to Elhart!"
Customer wrote because of our Service Advisor...Jon Shannon and Service Technician Matt Renkema
"I received excellent service at Elhart. I went to a different shop for the same repair and was charged five hundred more and the repair was done incorrectly. I came to Elhart and now the vehicle runs great. Thank you so much for being so great at what you do!"
Customer wrote because of our Service Technician...Andy Stennett, Receptionist Michelle Landaal and Controller Betty Jones
"They were so kind and helpful with the problem in our Jeep!"
